DAYSPA Magazine Web Exclusive

Turn It In

We gathered so much great information while researching our February Green Scene on product recycling ("A Higher Purpose") that it was difficult to whittle it all down. So here's one more: Start a recycle/refill program.

Scott Kerschbaumer, co-owner of ESSpa Kozmetika Organic Skin Care in Pittsburgh, did it at his facility. ESSpa clients who bring empty product containers to the spa receive a 20% discount on the refill, which employees accomplish after spraying the bottle with colloidal silver solution to disinfect it.

Kerschbaumer says that the move helps save money because he can keep more bulk product in stock than retail. It also encourages guests to become more loyal. "It provides a way for our clients to participate in our environmentally responsible mission while allowing us to reduce our overall waste," he says.

Another side benefit? The program helps frequent travelers, who make use of ESSpa’s extensive collection of previously used containers that meet TSA carryon requirements.

[ close ]

Hair Apparent

Keep revenue up even as well-coiffed clients come in less often

By Carrie Borzillo

Courtesy Paul Brown Salons

In a rebounding but still slow economy, we all need a few tricks up our sleeves. There are ways to keep the business of your hair clients—who might be going longer between appointments or even forgoing hair-coloring services—by getting creative with color and service options. "It’s up to us as professionals to offer our clients alternatives to meet their needs, yet also help our retention," says Michel Angelo Rizzi. "Suggesting low light coloring and practicing customized blended hair-coloring techniques will keep your clients’ hair looking fabulous—even with slight regrowth. If you keep them happy during this economic recovery, they’ll respect that you have them in your best interest."

Another solution to the potential loss of business with the new, lower maintenance 'dos is to bundle your salon services. It allows your clients to feel like they’re getting more bang for their buck. “I suggest creating a spring hair color or highlight makeover special,” says Rizzi, owner of Michael Angelo Hair Studio in Tampa, Florida. “You may want to include a base hair-color service, face-framing highlights and a special glaze treatment for 'spring renewal.'

“You can drop the price about 20-30% from your a la carte service menu,” he adds. “You have the potential to make more money with the new referrals that will come from your clients’ friends, family and coworkers."

Hair Apparent

Sponsored Links