spa management

Sticky Situation: The Greedy Guest

What is your policy on free samples?

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Spa Management: The Power of Politeness

When it comes to etiquette, a little effort goes a long way.

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Sticky Situation: Corrective Care Conversations

How do you tactfully suggest corrective treatments to clients?

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Sticky Situation: Employee with an Ego

Do you have an employee with an ego problem?

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Sticky Situation: Vacay Pay Days

Do you pay out unused vacation time when an employee leaves or is let go?

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Sticky Situation: Membership Cancellations

What do you do when a client cancels their spa membership before their contract is up?

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Sticky Situation: Free Ugrades

What do you do when you suspect an employee of giving free upgrades?

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Spa Profile: Drew Patrick Spa

The owner of Drew Patrick Spa in Bayshore, New York, turned a spark of an idea into a local institution

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Spa Managment: Reconsidering Compensation

Does your spa’s compensation plan need a remodel? Know your options before you decide.

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Sticky Situation: The Extra-Long Treatment

How do you handle massages that go longer than scheduled?

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