Oasis Day Spa

Trend Watch: Holiday Happy Hours

Spas are hosting free, festive parties to celebrate current clients and attract new ones.

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Sticky Situation: Extra Extractions

What do you do when 60 minutes is not enough for a facial?

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Sticky Situation: Severance Pay

When do you offer a departed employee severance pay?

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Sticky Situation: Mole Alert

What's your course of action when you spot an unusual lump or mole on a client?

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Sticky Situation: The Superstar Employee

How do you tell your star staffer to stop over-delivering?

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Sticky Situation: Customer Complaints

How do you handle client complaints against a therapist?

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Sticky Situation: The Combative Client

What do you do when a client sparks an argument with front desk personnel?

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Sticky Situation: The Shoplifter

What do you do if you suspect a client stole something from your spa?

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SPA MARKETING: Mothers Day vs. Father's Day

When it comes to Mother’s Day and Father’s Day promotions, there is no favorite parent. Learn to execute seamless marketing plans that will perform double-duty for both holidays.

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Spa Management: Instagram 101

Snap your way to new clients, added revenue and other insta-benefits.

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