Management Workshop

Undercover Clients

Used properly, secret shoppers help you curb complaints and secure rave reviews for your spa.

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Spa Management: A Show of Appreciation

Reminding staff of their value is not only the right thing to do—it’s a proven business strategy.

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Spa Managment: Reconsidering Compensation

Does your spa’s compensation plan need a remodel? Know your options before you decide.

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Spa Management: Assessing Your IT IQ

When it comes to developing intelligence technology chops, spas can’t afford to sit on the sidelines.

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Spa Management: Combating Bad Energy

Spa owners sound off on little nonverbal tricks that help to clear out negative energy and keep spirits high in their spa.

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IRS S.O.S

What you need to know to navigate your 2011 tax forms

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Joining Forces

A new wave of mergers creates opportunities for spas to stay afloat in a turbulent economy.

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