customer service

Sticky Situation: The Power Struggle

What do you do when an unexpected power outage cuts a client's treatment short?


Sticky Situation: The Unprepared

What's your policy on pre-treatment prep?


Sticky Situation: The Rude Client

How do you handle those clients who left their manners at home?


Sticky Situation: Feeling the Burn

How do you cool down clients who are feeling the heat from super-hot wax treatment?


Sticky Situation: A Sick Therapist

In this new weekly column, we present real-life day spa disaster scenarios, and reveal how pros dealt with each crisis.


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