Spa Review: The Bermudian Willow Stream Spa

“It’s a dream, honestly, and a pleasure to work for a hotel brand that values and invests in service-oriented behavior,” Schmidt says. “I feel I was born to work for Fairmont and the people I get to work with are truly aligned in the same way. It’s a pleasure.”

Schmidt’s day-to-day challenges include interacting with a multinational staff of 67, including Scottish, English, Irish, South African, Nepalese, American, Canadian and Mexican employees, along with 24 Bermudian natives. Fortunately, the warm and engaging Schmidt exudes a calm yet professional demeanor, and employs a collaborative and inclusive management style that serves him well as a team builder. He encounters much stronger headwinds when trying to advance his business vision and agenda against overriding realities like the state of the Bermudian economy; and the issues around importing products, equipment and repair parts; and the seasonal shifts in tourism that affect spa business. On top of it all, this adventurous spa director is still trying to digest the Fairmont and the Willow Stream philosophies and business models to make sure his plans and methods are in sync.

Stressful? Of course. But life-changing adventures aren’t for the faint of heart. Schmidt has befriended challenge, and doesn’t balk at the ones before him. I

Instead, he forges on with a wink, a smile and a few well-placed self-mandates along the way:

• Remain open minded and professional at all times.
• Never burn bridges.
• Be honest.
• Don’t get discouraged.
• Do what it takes to get the job done.

Other Spa Reviews: Japanese Style Spas | Six Senses Spa in Barcelona | Ace Hotel & Swim Club in Palm Springs | Napa Valley’s Spa Solage | Ascent Spa at Tenaya Lodge | Hong Kong’s Peninsula Spa by ESPA | Alisal Guest Ranch and Resort | Australia’s Chuan Spa